Customer Service Representative
Description
Customer Service Representative – Large Format Digital Printing
Riot Creative Imaging, a division of ARC Document Solutions
Riot Creative Imaging is seeking a Customer Service Representative to join our team. This role is responsible for creating invoices and credit memos, issuing them to customers through various channels, and maintaining accurate customer files on a daily, weekly, and monthly basis. You will also prepare end-of-month billing reports and ensure invoices are entered with the correct billing codes into our accounting software. In addition, you’ll handle invoicing through customer websites and electronic data interchange (EDI).
This billing-focused position plays a key role in ensuring overall customer satisfaction by delivering quality service in a timely manner. With a strong emphasis on work/life balance, our employees are expected to provide the best possible service to both clients and team members.
🌟 About Riot Creative Imaging
Riot Creative Imaging produces and installs high-end color graphics for some of the world’s most recognized brands. With 21 locations worldwide, we bring designs to life using a wide spectrum of materials to create high-quality imagery that inspires action. Our team thrives on meeting tight deadlines, applying exemplary project management skills, and executing sophisticated production environments. Driven by a passion to amaze customers, we transform visions into reality.
Learn more at www.riotcolor.com or view our work on Flickr.🌍 About ARC Document Solutions
ARC Document Solutions has provided technology and digital print services for over 30 years, primarily serving the architectural, engineering, and construction industries. Through the acquisition of more than 170 companies worldwide, we’ve grown to become the largest company of our kind in the U.S., with more than 2,400 employees. ARC has been recognized by Forbes magazine as one of its “Best 200 Small Companies.”
Visit us at www.e-arc.com.
📝 Responsibilities
- Retrieve completed work orders from shipping or billing bins
- Organize work orders by date
- Review work orders and enter handwritten notes into accounting software
- Verify shipping/delivery codes and enter accounting software
- Update and confirm additional charges in accounting software
- Ensure project names and customer purchase orders are correctly entered
- Submit finalized invoices in the system
- Record invoice numbers and attach them to work orders
- Scan client approvals or requests to proceed
- Perform final scans and upload to AIM Center (based on client account setup)
- File hard copies, proofs, and support documentation
✅ Requirements
- Minimum 1 year of experience in billing or invoicing (preferably in print or large format production)
- Strong math skills and creative problem-solving ability
- Reliable attendance to support business operations
- Flexibility for occasional late nights or weekends
- Exceptional attention to detail and organizational skills
- GED required
- Positive attitude, resourcefulness, and ability to multitask
⚖️ Accommodation
If you require reasonable accommodation during the application or hiring process due to a disability, please email [email protected] with “Accommodation Request” in the subject line.
🚫 Recruitment Agencies
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or ARC employees. ARC is not responsible for any fees related to unsolicited resumes.